The rights of the patient
Openness and transparency as well as our customers’ trust are the cornerstones of our operations. As our customer, you have the right to obtain clear information about your rights in relation to the processing of your data and to exercise these rights.
Customer feedback and complaint channels
Let us know how we succeeded and how we could develop further. Read more about how you can give us feedback and what you should do if you are dissatisfied with the service.
Checking and release of patient records
You have the right to check what personal data has been collected about you and for what purpose the data has been collected. We only collect data for specific purposes. Personal data is only processed by people who take part in your treatment. You can easily check your data in the Oma Aava service or MyKanta. If you wish, you can request your data in writing by using a separate form or a free-form request.
We take into account the age and level of maturity of minors when disclosing their patient data. If the minor is able to decide on their treatment, the right to inspect the data is, in principle, held by the customer.
Learn more about the checking and release of patient records.
Patient data rectification request
We want your data to be accurate and up to date. As an Aava customer, you have the right to request the rectification of incorrect data or the completion of incomplete data in the patient information system. A health care professional will discuss the request together with the Chief Physician and assess whether the request is valid. The Oma Aava service allows you to edit your information, including your name, address, telephone number and patient data processing permits.
In certain situations, you have the right to request the erasure of your data. However, it should be noted that Aava is subject to many special laws and that we cannot, for example, erase data if there is a legal obligation to retain the data in question. The long storage periods of personal data safeguard the rights of customers and Aava.
Learn more about the patient data rectification request.
Request for the inspection and clarification of log data
You have the right to know who has processed your data at Aava. If, on the basis of the log data you have inspected, you suspect that your data has been processed unlawfully, you also have the right to submit a request for clarification.
Learn more about the request for the inspection and clarification of log data.
Assessing a minor’s decision-making ability
Minor: A health care professional will assess your ability to make decisions about your treatment, and if you are considered capable of making decisions, you can decide whether your guardian is able to see information related to your appointments. The assessment is carried out separately for each appointment.
Read more about the rights of minors.
Guardian: You can manage your minor child’s affairs in health care and request to see and receive a copy of the minor’s medical records, unless the minor has prohibited the disclosure of the information. As a guardian, you have the right to act on behalf of the minor on the basis of custody.
Authorisation for acting on behalf of another party
If you find it difficult to manage your affairs at Aava in person, you can give another person a power of attorney with which you authorise them to manage your affairs at Aava on your behalf.
Learn more about the authorisation for acting on behalf of another party.
Assistance with managing your affairs – contact the patient ombudsperson or data protection officer
If you suspect that your data has been processed in violation of data protection legislation, you can contact Aava’s Data Protection Officer.
The Data Protection Officer can help you with matters related to the processing of data. You also have the right to lodge a complaint with the authorities if you are dissatisfied with the answers you have received from Aava regarding the processing of personal data.
Learn more about assistance with managing your affairs at Aava.
Patient ombudsperson
At the beginning of 2024, the title of patient ombudsman was changed to patient ombudsperson.
At the same time, the patient ombudsperson activities were transferred to the wellbeing services counties and the City of Helsinki (Act on Patient Ombudspersons and Social Services Ombudspersons 793/2023). This also applies to private service providers.
If you are dissatisfied with your care or treatment at Aava, you have the right to contact a patient ombudsperson.
The patient ombudsperson provides guidance and advice to patients and their relatives in matters related to the patient’s treatment and patients’ rights.
If you need help or advice from a patient ombudsperson, please contact the patient ombudsperson of your wellbeing services county or the patient ombudsperson of the City of Helsinki.
You can find the information of the patient ombudsperson for your wellbeing services county on the county’s website.